FAQ

When it comes to finding the right fit for therapy, there isn’t one perfect answer that works for everyone. That being said, we’re happy to answer any questions you may have. If you’re interested in learning more about our services, please contact us and let us know how we can help.

Where are you located?

We are located in Decatur, AL at 1424 7th Ave SE
What payment forms are accepted?

We accept cash, card, and check.
How do I make my first appointment?

To schedule your first appointment, please call us at (256) 822-2909, or use the contact form on the contact us page. Be prepared to briefly explain the reason you are scheduling and provide insurance information. This is a good time to ask questions you may have.
What should I expect for my first appointment?

Clients will spend about one hour with their therapist discussing their issues and answering questions about your background, current lifestyle, and health. Please bring your insurance card and photo ID. Additionally, for your convenience and comfort, we are pleased to offer clients a complementary refreshments.
Do you provide play therapy for children?

We often use toys, games, coloring, etc. in sessions with young children; however, currently, we do not have any providers that are Registered Play Therapists.
What if I can’t make a scheduled session?

If you need to cancel or reschedule your session, that’s no problem! We understand that schedules change and life happens. We just ask that our clients call our office or contact your therapist via email at least 24 hours before the scheduled session time so that we have time to offer the session to another client on the waiting list. Unfortunately, multiple no shows or last minute cancellations may result in you being discharged from our services.
How often should I make an appointment?

How often you attend therapy is ultimately up to you. Some people find they need weekly support. Others attend less frequently or only when they feel they need extra support during difficult times. Therapy sessions are typically scheduled for 60 minutes depending on the individual situation or need.
What happens if I want to change therapists?

We believe it is very important that you connect with your therapist. We understand that we won’t be the right therapists for everyone. If for some reason you or your therapist decide it isn’t a good fit, we will be happy to provide names of other therapists you might consider.
Do you accept Medicaid?

We accept Alabama Medicaid for children and adolescents only. A referral from their primary care physician is required before beginning services. We do not accept Alabama Medicaid for adults over 19 years of age. We do not accept Medicaid at the Huntsville location.
Do you accept Medicare?

No, unfortunately we are not currently a certified Medicare provider. We are not able to accept Medicare supplement plans as well.